Refund Policy

Last updated: 29.10.2024

At Pixelvise, we are committed to providing high-quality services tailored to meet the unique needs of our clients. This Refund Policy outlines the terms and conditions regarding our stance on refunds and cancellations. Please read this policy carefully, as it is designed to protect both Pixelvise and our clients.

1. No Refunds
   Once payment is initiated for any services provided by Pixelvise, it is considered final and non-refundable. By making a payment, the Client acknowledges and agrees to this no-refund policy. This policy is in place to ensure that our resources are allocated effectively and our services remain efficient.
2. Understanding the Policy
   The Client agrees that, upon acceptance of the service agreement and initiation of payment, they forfeit the right to request a refund for any reason, including but not limited to dissatisfaction with the services rendered.
3. Service Completion
   All services provided by Pixelvise are considered completed upon delivery of the final product or service as outlined in the service agreement. The Client acknowledges that they have reviewed and accepted the work delivered.
4. Cancellation Fees
   For Annual Maintenance Contracts (AMCs) or other retainer packages paid on a monthly or quarterly basis but governed by a yearly contract:
   • If the Client chooses to terminate the agreement prior to the end of the contract term, the Client will be liable to pay 50% of the annual commitment as cancellation fees.
   • In any case where a project is canceled prematurely, applicable cancellation fees will be determined based on the work completed and the remaining scope of the project.
5. Acknowledgment of Terms
   By engaging with our services, the Client agrees to these terms and acknowledges that they have read and understood this Refund Policy. It is the responsibility of the Client to review all service agreements and confirm their satisfaction with the proposed services before payment is made.
6. Changes to the Refund Policy
   Pixelvise reserves the right to modify this Refund Policy at any time to reflect changes in our business practices. Any changes will be effective immediately upon posting the updated policy on our website. Clients are encouraged to review this policy periodically to stay informed of any updates.
7. Limitation of Liability
   Pixelvise shall not be liable for any indirect, incidental, or consequential damages arising from the Client’s use of our services. By engaging with our services and acknowledging this Refund Policy, the Client agrees to hold Pixelvise harmless from any claims or damages arising from the services provided.
8. Governing Law
   This Refund Policy shall be governed by and construed in accordance with the laws of Kolkata, West Bengal, without regard to its conflict of law principles. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

If you have any questions or require further clarification regarding our Refund Policy, please do not hesitate to contact us at:

Pixelvise Solutions Private Limited
Email: mail@pixelvise.com